Question 1

Is Build Lytics glass estimating software?

Accepted Answer

Yes. Build Lytics is glass estimating software and glass shop software for contractors and glaziers. It covers lead capture, shower and mirror quoting, digital proposals, job management, scheduling, payments, and reporting in one system.

Question 2

What is Build Lytics?

Accepted Answer

Build Lytics is an all-in-one operations platform for glass and mirror businesses. It covers the full workflow — lead capture, estimating, digital proposals, job management, scheduling, payments, and reporting — in one connected system.

Question 3

Can I quote frameless shower enclosures and mirrors?

Accepted Answer

Yes. Dedicated estimators cover frameless shower enclosures, mirrors, and wine cellar glass doors, each with configurable hardware, finishes, glass types, thicknesses, addons, and layouts.

Question 4

Which trades and products does it support?

Accepted Answer

Build Lytics ships with dedicated estimators for shower enclosures, mirrors, and wine cellars, each with configurable hardware, finishes, glass types, thicknesses, addons, and layouts. Custom categories can be added for other product lines.

Question 5

Can I manage more than one location?

Accepted Answer

Yes. Every plan supports location management — you can switch between locations, assign users, and enable or disable specific modules (like the scheduler or GoHighLevel sync) per location.

Question 6

Do I need to install any software?

Accepted Answer

No installation required. Build Lytics runs in the browser on desktop, tablet, or phone, so your team and crews can access it from the office, showroom, or job site.

Question 7

How do estimates turn into proposals?

Accepted Answer

Once an estimate is built, you can convert it directly into a branded proposal. The proposal carries over the pricing, scope, and customer details automatically — nothing needs to be re-typed.

Question 8

Can customers sign proposals online?

Accepted Answer

Yes. Proposals include a secure customer-facing preview link with e-signature. Once signed, the linked lead automatically advances to the next pipeline stage.

Question 9

What happens to the quoted price and expiry date?

Accepted Answer

The quoted amount, quote date, and proposal expiry date are tracked on the lead automatically, and — if GoHighLevel is connected — pushed to the matching opportunity in real time.

Question 10

How does job scheduling work?

Accepted Answer

Approved proposals flow straight into the scheduler, where you can assign crews, set dates, and track job status from scheduled to in-progress to complete.

Question 11

Can I track payments and job completion?

Accepted Answer

Yes. Jobs track invoice amount, amount paid, and completion date. When a job is marked complete or fully paid, that status can sync back to your CRM automatically.

Question 12

Does it handle tasks and activity history?

Accepted Answer

Every project keeps a task list and a full activity log, so you always know who changed what, and when — useful for accountability across multiple crews and locations.

Question 13

Does it work for glaziers using GoHighLevel?

Accepted Answer

Yes. Build Lytics is glass contractor software with two-way GoHighLevel sync — contacts, opportunities, pipeline stages, quoted amounts, proposal links, job status, and payment status stay aligned automatically.

Question 14

Does Build Lytics integrate with GoHighLevel?

Accepted Answer

Yes. Build Lytics offers two-way sync with GoHighLevel — contacts, opportunities, pipeline stages, quoted amounts, proposal links, job status, and payment status all stay in sync automatically in both directions.

Question 15

What if I update a stage in GoHighLevel instead of Build Lytics?

Accepted Answer

Changes made in GoHighLevel (via webhook) update the matching record in Build Lytics, and vice-versa — so your sales and ops teams can work from either system without data drifting apart.

Question 16

Can I send emails and customize templates?

Accepted Answer

Yes. Build Lytics includes an email template manager so you can standardize proposal follow-ups, job confirmations, and other customer communication.

Question 17

Can I control what my staff can see or edit?

Accepted Answer

Yes. Role-based permissions let you control access by module — for example, limiting a staff role to leads, estimates, and jobs, while admins retain full access to settings and reporting.

Question 18

Is there an audit trail?

Accepted Answer

Every location keeps activity logs of key actions, so admins can review changes across users and modules at any time.

Question 19

Is my data backed up and secure?

Accepted Answer

Your data is stored in the cloud with regular backups. Access is protected by authenticated accounts and role-based permissions — no shared logins required.

Question 20

What's the difference between clamps and channel for my frameless shower?

Accepted Answer

Channel is a low profile U-channel that goes around the perimeter of the glass. Clamps are about 2" x 2" and also go around the perimeter of the glass. Both are considered frameless installation methods — they're just two different ways to install frameless heavy glass.

Question 21

Which is more secure, clamps or channels?

Accepted Answer

Channels typically seal up a bit better, but both clamps and channels are secure when installed properly.

Question 22

What is the difference between translucent, opaque, and pattern glass?

Accepted Answer

Translucent glass is clear or ultra-clear — you can see through it. Opaque or patterned glass provides a bit more privacy, but it isn't completely clear.

Question 23

What is the difference between Diamond Seal, EnduroShield, and ShowerGuard?

Accepted Answer

Diamond Seal is a complimentary treatment we apply to every shower after installation. It's sprayed onto the interior of the glass just before we seal it up — similar to Rain-X for a car windshield — and typically lasts 1–2 years as a temporary water repellent. EnduroShield is a clear liquid coating applied by our manufacturer when your glass is cut to size; it's sprayed on and polished in, creating a non-stick barrier that resists water, oil, corrosion, etching, and staining. It typically lasts around 10 years and costs $100 per piece of glass ($150 for a single piece), and the homeowner must register the glass to activate the warranty. ShowerGuard permanently seals the glass surface using large-area magnetron sputtering coating technology — an invisible protective coating fills the microscopic peaks and valleys in the glass, creating a smooth, highly resilient surface that resists dirt, soap, and hard water buildup. It's the priciest option since it's applied during manufacturing, but it carries a lifetime warranty (registration required).

Question 24

Will mirror mastic damage the walls?

Accepted Answer

Once it dries, removing mastic can peel the texture and/or paint off the wall.

Question 25

What other options do we have to hang a mirror?

Accepted Answer

There are several options — the most common is gluing the mirror to the wall with mastic, floating it with a French cleat, or installing it with Dallas and/or acrylic clips. Depending on the size of the mirror, multiple methods are sometimes used together.

Question 26

What is the difference between clear and Starphire glass?

Accepted Answer

Standard glass contains iron oxide, which naturally gives it a green hue — so "clear" glass actually gives off a slight greenish color, most visible along the edges or against lighter tile and paint. Starphire (ultra-clear/low-iron) glass goes through a process that removes most of the iron, reducing that green appearance. The thicker the glass, the more noticeable this color usually becomes.

Question 27

Why was my final balance more than my deposit?

Accepted Answer

Tax is applied to the final payment. Your deposit covers 50% of the subtotal (before tax), so the final payment covers the remaining 50% of the subtotal plus all applicable taxes.

Question 28

Why didn't your team wear shoe covers during installation?

Accepted Answer

It's genuinely dangerous to carry glass while wearing shoe covers — glass is heavy, and the grip on our installers' shoes helps them handle it safely. That said, we still do everything we can to keep a clean work environment during and after the project.

Question 29

What are out-of-square conditions?

Accepted Answer

Out-of-square conditions occur when a wall or floor isn't plumb or level, requiring the glass to be cut at an angle so it still fits properly.

Question 30

Does the warranty cover breakage?

Accepted Answer

No — our warranty covers hardware and craftsmanship, not glass breakage.

Question 31

Why do your lead times change?

Accepted Answer

Lead times depend on which manufacturer we order a given product from, and they can also vary by season.

Question 32

Why won't you remove or reinstall my light fixtures when replacing a mirror?

Accepted Answer

Our technicians are trained and insured to install glass — taking on electrical, carpentry, painting, or tile work outside that scope isn't something we're licensed or insured to do.

Question 33

You broke my tile while installing glass — what happens now?

Accepted Answer

While we do everything within our control to avoid breaking tile, it's sometimes unavoidable — for example, if there wasn't enough thinset behind a tile, leaving a hollow space. We can't be responsible for pre-existing installation issues like this, so we always recommend keeping a few extra tiles on hand (especially glass tile) just in case.

Question 34

My shower is leaking — what do I do?

Accepted Answer

Frameless showers are just that — frameless. They aren't fish tanks, so some leaking can happen. That's why we back our work with a lifetime craftsmanship warranty for leaks where there shouldn't be any. Small leaks around the door, or between gaps in the glass panels (like the door and sidelite), are normal and expected.

Questions, answered

Is Build Lytics glass estimating software?

What is Build Lytics?

Can I quote frameless shower enclosures and mirrors?

Which trades and products does it support?

Can I manage more than one location?

Do I need to install any software?

Still have questions?

Questions, answered

Is Build Lytics glass estimating software?

What is Build Lytics?

Can I quote frameless shower enclosures and mirrors?

Which trades and products does it support?

Can I manage more than one location?

Do I need to install any software?

Still have questions?